Not a Great Day on Register By: Dallin Turner

Well, it really wasn't that bad, just a couple of minor annoyances plus one really strange complaint. The minor annoyances (that happen about every day) were just people not knowing how to order, how the lines work, where to order, and that we have different kinds of fries. It's always really funny when two or three people come up in a group and the first asks me what fries we have and I tell them, and then the second person asks again, and then the third. Why didn't you listen to me the first time!And then there are those people who are ordering for someone else, but don't know what they want, so they have to lean back and yell half-way across the restaurant. "They can use turkey instead of ham on the Grilled Ham & Cheese, do you want that?" "Don't they have chicken?" No, we don't have sliced chicken. "No, they don't have sliced chicken!" "Just get me a cheeseburger then!" "Ok, lets get a cheeseburger in a combo." What kind of fries would you like? "What kind of fries do you have?" Plain, Spicy, Garlic and Cracked Pepper. "Honey, what kind of fries do you want? They have Plain, Spicy, Garlic and Cracked Pepper!" Wouldn't it have been easier to just walk up to the register with your husband?I also hate helping serve ice cream while I'm on register because the first person I try to help seems to always order a cookie dough shake (one even put Butterfinger and Oreo's in it!) and while I'm making the shake and getting a new cup to put it in, a huge line for grill always appears. And almost all of our problems originate from making people wait.So now to the really strange complaint. A guy came in with his wife (or girlfriend) and she ordered a combo meal first and I put her cup upside down on the counter in front of her like I almost always do. No complaint or comment. Then the guy ordered a combo meal and before I could do anything with the cup, he ripped it out of my hand and said, "I have a suggestion: next time don't put the cups upside down because it's really unsanitary." I really was dumbfounded. You're getting all worked up over this? Then you shouldn't eat here, because we do a whole lot of stuff that's much more unsanitary than this! But instead I said that I frequently wash that counter and allowed myself to get distracted with his receipt so I could end the conversation quickly. I usually deal with complaints fairly well, but something that strange and bizarre caught me off guard. Surprisingly, no one else complained about their cups being upside down the rest of the night even though I kept doing it.P.S. I told the Daily Universe to write a story about how we don't have any ice cream, but I couldn't write because I work for the creamery (creating a conflict of interest). But they finally got someone else to do it, and she got all the right permission to bring in a photographer and everything. However, the photographer took a picture of the Dryer's ice cream and the Creamery people would not allow the Daily Universe to use that picture or to write that they're using Dryer's ice cream. Apparently it went all the way up to the vice president of BYU (whoever that is) and they said that was harmful information about the school and it shouldn't be printed. So it wasn't printed, and the result was an inaccurate article. I had a few people come in and say, "But the newspaper said this!" Sigh. My biggest question is if BYU didn't want anyone to know we were using Dryer's ice cream, then why do we have signs up everywhere saying that exact thing?