Tuesday, January 5, 2010

Unfortunately I did NOT wink...I should have. By: Sheila

There were these guys who were already sitting down, but I hadn't gotten to wiping down their table so I asked them if I could clean it off for them. They said sure, and I reassured them it was more sanitary. Then we were joking around about how good of a busser I was and I again, jokingly, told them they should leave a note for my supervisor saying that I deserved a raise. (I even explained to them later that you only get a raise if you become a supervisor and that every employee gets a raise every semester they work there. So, here is the note they left (that was extremely embellished and at parts completely made up).

Dear Creamery Grill Manager,
Today my friend Zach and I determined to eat at the grill. We had no idea what we were getting ourselves into. Expecting the usual attributes of modern grilling establishments--untimely service, greasy tables, insect infestation--we ordered our burgers apprehensively.As we sat down, however, a young lady named Sheila assuaged our fears as she wiped our table down. Using long, broad strokes, she swiftly decimated the bacteria that could adversely affect our livelihood. "Thank you!" We exclaimed in suprise as she angelically glided away."
You're welcome," she said with a wink.I turned to say more, but it was too late. She was gone, dutifully cleaning the next table. I looked at Zach, who looked at me. Together we sighed, smiled, and said, in unison, "What incredibly amazingly amazing service. She deserves a raise."At that was that. Though we had never met this woman, she touched us in a way few human beings ever have. God bless you Creamery Grill.
With sincerity and love,
Derek & Zach

Sunday, October 4, 2009

Team 5's Remember when list (Jesse, Britt, Rachel, Ron, Natalia)

Remember when:
- Britt attacked Ron with the butter brush
- we switched nametags
- we gave each other ghetto names
- Jess cried at work (while cutting onions) and explained that "it's an emotional roller coaster working at the creamery."
- Britt gave change to the wrong customer - twice
- Natalia went on a date with a customer
- everyone kicked Britt off grill and made her scoop ice cream
- Ron couldn't open the garden burger wrapper
- Britt ate ice cream dipped in fry sauce
- We drew Fabio on the check-out sheet
- Jesse and Ron competed to see whose voice was deeper (Ron won)
- Natalia almost beat Jesse at arm-wrestling
- Rachel caught a fly with her hands
- Jesse had a sprained finger and everyone called him Gimpy
- Rachel dropped the thermometer into the ranch and then got it out with a fork and a lot of patience
- a customer told Rachel to stop singing
- Britt had Miley Cyrus songs stuck in her head
- we wrote a Creamery song
- we sang "souljaboy" every time someone asked about the lack of ice cream
- Ron said, "Jamal doesn't bow!"
- Jesse called Natalia "brown rice"
- we kept going to the back freezer for "a break"
- Jesse said "smack that" and "smoosh that"
- Team 4 actually organized their fries
- we made a 'remember when' list

Now I think every team should make a 'remember when' list and post it on the blog!

Tuesday, September 22, 2009

Not a Great Day on Register By: Dallin Turner

Well, it really wasn't that bad, just a couple of minor annoyances plus one really strange complaint. The minor annoyances (that happen about every day) were just people not knowing how to order, how the lines work, where to order, and that we have different kinds of fries. It's always really funny when two or three people come up in a group and the first asks me what fries we have and I tell them, and then the second person asks again, and then the third. Why didn't you listen to me the first time!And then there are those people who are ordering for someone else, but don't know what they want, so they have to lean back and yell half-way across the restaurant. "They can use turkey instead of ham on the Grilled Ham & Cheese, do you want that?" "Don't they have chicken?" No, we don't have sliced chicken. "No, they don't have sliced chicken!" "Just get me a cheeseburger then!" "Ok, lets get a cheeseburger in a combo." What kind of fries would you like? "What kind of fries do you have?" Plain, Spicy, Garlic and Cracked Pepper. "Honey, what kind of fries do you want? They have Plain, Spicy, Garlic and Cracked Pepper!" Wouldn't it have been easier to just walk up to the register with your husband?I also hate helping serve ice cream while I'm on register because the first person I try to help seems to always order a cookie dough shake (one even put Butterfinger and Oreo's in it!) and while I'm making the shake and getting a new cup to put it in, a huge line for grill always appears. And almost all of our problems originate from making people wait.So now to the really strange complaint. A guy came in with his wife (or girlfriend) and she ordered a combo meal first and I put her cup upside down on the counter in front of her like I almost always do. No complaint or comment. Then the guy ordered a combo meal and before I could do anything with the cup, he ripped it out of my hand and said, "I have a suggestion: next time don't put the cups upside down because it's really unsanitary." I really was dumbfounded. You're getting all worked up over this? Then you shouldn't eat here, because we do a whole lot of stuff that's much more unsanitary than this! But instead I said that I frequently wash that counter and allowed myself to get distracted with his receipt so I could end the conversation quickly. I usually deal with complaints fairly well, but something that strange and bizarre caught me off guard. Surprisingly, no one else complained about their cups being upside down the rest of the night even though I kept doing it.P.S. I told the Daily Universe to write a story about how we don't have any ice cream, but I couldn't write because I work for the creamery (creating a conflict of interest). But they finally got someone else to do it, and she got all the right permission to bring in a photographer and everything. However, the photographer took a picture of the Dryer's ice cream and the Creamery people would not allow the Daily Universe to use that picture or to write that they're using Dryer's ice cream. Apparently it went all the way up to the vice president of BYU (whoever that is) and they said that was harmful information about the school and it shouldn't be printed. So it wasn't printed, and the result was an inaccurate article. I had a few people come in and say, "But the newspaper said this!" Sigh. My biggest question is if BYU didn't want anyone to know we were using Dryer's ice cream, then why do we have signs up everywhere saying that exact thing?

Saturday, September 12, 2009

Posting

If any of you want to add stories, email them to me at tracksterlis14@yahoo.com and I will copy them onto the blog. I don't know how you can post on it yet, I'm trying to work out the details. Anyway, yes, as of right now, Britt and I have written on the blog. Give me your stories and I will post them for the world to see and comment!
-Alyssa

From: Britt

----- "I pledge allegiance to the former student manager of the cCreamery on Ninth East, and to the restaurant for which he stood, one grill nation under William, unforgettable, with fry sauce and graham canyon for all."

We got bored one day cuz we work the 2-5pm shift on Tuesdays and Thursdays - snore - so we wrote a song!! Sing along - it's pretty fun. Oh and it plays to the tune of "Oh Christmas Tree":
"Oh Creamery oh Creamery, how lovely is your fry sauce. Oh Creamery oh Creamery, a burger on the side toss. Oh every daaaaaay I come to you, to eat your fooooood and much and chew. I gain some weight and look bad-on-my-date, but I still looove yooouuu.
Oh Creamery oh Creamery, you have no flavors at all. Oh Creamery oh Creamery, it makes the customers bawl. *whisper* But if you know the secret word, we'll get you whatever-you-want, *louder* wait that's absurd,
Oh Creamery oh Creamery, you rock the world of ice cream. Oh Creamery oh Creamery the rock the world of theeeee grill. I scoop so muuuuch there's ice-cream-in-my-dream, But I love deeeeaaaarly myyyyy team. Oh Creamery oh Creamery, each worker is a sunbeam!"

I propose that we all learn this song and sing it at the campout next week!!!! -----

Sunday, August 30, 2009

Customs.... Oi Vey

So. Today was the final day of custom scheduling. And what a day it was! I do not recall ever being more frustrated with our customers. Just a smidgen of what we experienced today:

-A guy pointed to the soda machine, and very seriously inquired, "So... Is that where I get soda?" and "Do I have to pay for it first?"

-"So, is this all your flavors?" "No, we're hiding more in the back in our secret cave... Just kidding." "Oh really? Then could I have german chocolate?" ..... yeah.

-We got screamed at! Poor Jaycee. Silly thing really, not being able to have a cup and a cone with her kid's meal.

-Kat got asked out... and then stalked ten minutes later. Way to hide behind the ice cream counter girly.

-Britt dropped a guy's change and he stood there looking at it dumbly instead of bending to pick it up. (It was the same soda guy)

-We had a never-ending line. It wasn't even "red light, green light" either... it was all-our GREEN!

-So, this lady wanted to know if the 'scotcharoos" were actually peanut butter brownies. She was politely informed that they were not, in fact, peanut butter brownies to which the hag replied, 'So wait... they ARE brownies? Like, peanut butter?" .... All we could do was stare and mentally say, "Why don't you try one for yourself and see."... She bought one and complained that it didn't taste quite like a brownie should.

-Customers asked countless times if "these are all the flavors you have". We politely replied that, yes, these were all the flavors and proceeded to name them: "vanilla, chocolate, and peanut butter cup". To which the reply was, "okay then, I'll have Cookies and Cream."

Now write your own favorite stories from customs!!!!! :) I have many, many more... but want to hear yours!